Shipping, Returns & Cancellations
Free US shipping, always!
You have 8 hours after your purchase to cancel. After that- it is permanently in our system and has began processing.
We will replace your item if:
1. The item has a manufacturer defect when you received it.
2. You were sent the wrong item, wrong size or wrong variant of your item.
Our goal is to make your shopping experience as smooth as possible so there is no need to return the damaged/wrong size item(s).
Please inquire for a replacement if your item falls in one of these two categories within 10 business days upon receiving. To speed up the process please snap and attach a couple pics of the damaged item and/or size/color mistake. Inquires may be sent to email@example.com
Lost by USPS:
If your item happens to be lost in transit we will be happy to send a replacement item. However, please keep in mind that replacement items are sent as normal shipping and may take 12-20 days to receive .
Thank you for shopping with Shop Maddie B! Contact us with questions, shipping inquiries and comments at firstname.lastname@example.org